YOU DESERVE ANSWERS.

It’s your right to know all that we know about your condition, your prognosis and what you can expect when you visit us. If the answer you seek isn’t here, please feel free to ask us in person or by phone.

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Yes, we want to ensure that we have the most up to date insurance coverage on file so that we can file a claim on your behalf.

We understand that you may be hesitant to provide this information. Your social security number is not required to file a claim with your insurance company. If you do provide it this information is maintained securely as part of your confidential medical information.

This is how we verify your identity for medical safety reasons.

Procedures sometimes need to be scheduled at a hospital due to your medical conditions, or if your insurance does not cover procedures performed at our ambulatory surgery centers (ASC).

Yes. Patients who are calling to schedule their first screening colonoscopy and patients who are calling to schedule a procedure after receiving one of our recall letters are forwarded to one of our Open Access Nurses. They will review your medical history and current medications. If requirements are met, you can be scheduled for your procedure without an office visit.

If you have an HMO, in most instances you will need a referral. If you are not sure if you need a referralplease contact your insurance company directly. If you do need a referral, you will need to contact your primary care provider and request one.

For more information, download our Screening Diagnostic Flyer. PDF viewer needed.

We do offer payment plans and financial assistance for patients with financial hardship. There are certain qualifications that you must meet to receive assistance, or to set up a payment plan. You may contact our Billing Department 877-543-9753.

Please call our office as soon as you are aware that your coverage is changing and provide your updated information. You will be responsible for any charges not paid.

Your follow-up visit is not included in the claim or charge for your procedure. If your health plan allocates a co-payment for office visits, you will be responsible for any copay for this visit.

Please contact your insurance company and verify your benefits based on the procedure.

Our Billing Department will call your insurance company to check if authorization is needed.

You will need a driver if you receive sedation or anesthesia for your procedure. It is unsafe and illegal to drive a motor vehicle after you have been sedated. It is equivalent to driving while you are intoxicated.

In most cases you can resume a normal diet after your procedure. However, it is usually best to eat lightly at first. You will receive specific instructions before you are discharged. Please follow them to avoid any complications. You should not drink alcohol for 24 hours after receiving sedation for your procedure.

No. We require that your driver remain in our waiting room while you have your procedure. Please plan accordingly when asking someone to drive you.

Colon polyps are small growths that arise from the cells that line the wall of the colon. They are typically small and do not cause any symptoms. However, some polyps can slowly grow into colon cancer. Colon cancer can be prevented by detecting and removing polyps when they are small and cause no symptoms.

Yes, this is normal. Your doctor can suction any residual liquid from your colon during the procedure. Please let our staff know if you are passing any solid material after your prep as this indicates that you may not be adequately cleaned out for the procedure.

You should start to have bowel movements within a few hours of beginning your prep. However, it is not uncommon for it to take up to 4 hours. If you develop severe pain or you do not have bowel movements, please call our office and ask to speak to the doctor on call.

Stop drinking the prep and wait 45 to 60 minutes. Then restart the prep and drink one glass every 15-20 minutes as instructed. If you continue to vomit, please call our office and ask to speak to the doctor on call.

The colon, also known as the large intestine, is 4 to 5 feet long.

No. However, during your procedure your provider may take photographs of important findings to place in your medical record and review with you.

Please call our office and ask to speak our Triage Department. Your provider may want to postpone your procedure and reschedule it when you are feeling better.

You will need a driver if you receive sedation or anesthesia for your procedure. It is unsafe and illegal to drive a motor vehicle after you have been sedated. It is equivalent to driving while you are intoxicated.